You can cancel or reschedule your appointment via phone or email provided you do this not less than 24 hours before the time of your appointment. We reserve the right to charge a minimum fee equivalent to the cost of the treatment for failing to attend your appointment, and not notifying us of your intention not to attend.
A late attendance for an appointment will result in a shorter appointment time being offered, or the appointment being rescheduled for another time and date.
You must pay for treatments in full on the day of that treatment, we accept card or cash payments. We also offer a discounted rate for 6 sessions or more booked in advance, payable throughout your treatment.
There are some potential contraindications to having a sports massage treatment; this will be discussed on your first appointment, or if this occurs later in a course of treatment, then it will be re-evaluated and you will be informed if it is no longer appropriate to continue with your treatment.
It is normal for you to feel some muscle soreness, aching and possible bruising as a result of deep manipulative therapy to the soft tissues (skin, muscles, tendons and ligaments) and this will pass as part of the recovery process.
We will always be honest and open with you if it is not appropriate for you to have a sports massage treatment.
We will not be liable for any financial loss or loss of personal possessions, as a result of, or in connection with the provision of services to you. We will not be liable for any damage that may be caused as a result of your failure to disclose medical details that may, for example, make treatment inappropriate. We will not be liable for any muscle soreness, bruising and discoloration of the skin, following a sports massage treatment, as this can be quite normal.